When I next called, a new eBay representative assumed I had simply returned the object. Processing a claim on that basis is apparently fairly easy. When I explained that the object arrived broken and I had, at the seller's insistence, turned the item into the Post Office, I was told the case would be reviewed after I submitted the Post Office claim form. The call ended, the form was faxed and soon after I was notified the claim was denied. This would not be easy.
I then contacted eBay's Resolution Center a day or two later to press the claim. Later that day, at about 1:45 pm I received an email saying the case had been denied again. Fifteen minutes later I received a full refund.
So what did I learn?
Occasionally there will be problems on eBay.
If I return an item unopened the claim will be easier.
If I file a claim and am turned down don't get upset. Simply marshal your arguments and call again.
Okay, Finally I mentioned that I write about this type of thing. And I also mentioned that I've bought about 1,500 times on eBay over the past 7 years. Somewhere in the thicket of doing the right thing, investing about two and a half hours on a visit to the Post Office, waiting on hold and pressing the case, eBay issued the refund: $282.50 including shipping.
Sotheby's Bibliothèque Jacques Dauchez - Autour de Dubuffet
5-19 June
Sotheby’s, June 5-19: Bissière, Roger. Cantique à notre frère soleil de saint François. 1954. 1,000 - 1,500 EUR
Sotheby’s, June 5-19: Céline, Louis-Ferdinand. La vie & l’œuvre de Philippe Ignace Semmelweis. 1924. Rare édition originale, avec envoi. Joint : La Quinine en thérapeutique, 1925. 4,000 - 6,000 EUR
Sotheby’s, June 5-19: Céline, Louis-Ferdinand. Mort à crédit. 1936. Édition originale. Bel exemplaire sur Hollande. 2,500 - 3,500 EUR
Sotheby's Bibliothèque Jacques Dauchez - Autour de Dubuffet
5-19 June
Sotheby’s, June 5-19: Chillida, Eduardo ─ Emil Cioran. Face aux instants. 1985. Un des 100 exemplaires sur Arches. Eau-forte signée. 600 - 800 EUR
Sotheby’s, June 5-19: Dubuffet, Jean. Ler dla canpane. L’Art Brut, 1948. Édition originale. 3,000 - 5,000 EUR
Sotheby’s, June 5-19: Dubuffet, Jean. L'Herne Jean Dubuffet. 1973. Un des 100 exemplaires du tirage de luxe avec une sérigraphie originale en couleurs. 1,000 - 1,500 EUR
